Shipping policy

FREE shipping on orders totaling $50.00 or more (before tax).

POST SHIPMENT: Once items have been shipped & leave our possession at Ollie & Jinx, a tracking number will be issued & emailed to you at the email address you provided. Unfortunately, Ollie & Jinx does not have any control over the USPS, UPS, Fedex, or other shipping companies or their current shipping times. Therefore, even though your items will be shipped out within 3-5 business days, once the order has left our possession, we cannot guarantee shipping times, and we cannot be held accountable for undelivered packages. We advise all customers to contact their local USPS or UPS or other shipping carrier with the tracking number Ollie & Jinx provided and research any lost or stolen packages. 

Ownership of packages is turned over to USPS, UPS, or other carrier, and transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from shipping carrier along with your order from us, so any shipping issues must be handled by shipping carrier, (i.e. USPS, UPS, etc.).  

Thank you for your understanding. We appreciate your business!

Shipping
To return your product, you should mail your product to: 

Ollie & Jinx Returns 
4993 Harvest Pointe Dr. 
Ogden Utah, 84405

Please include a slip with your name, order number and the reason for the return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.