FREE U.S. SHIPPING OVER $50!
Cart 0
FREE U.S. SHIPPING OVER $50!
Cart 0

Refund policy

Returns

We are moms. We understand that sometimes we change our minds. We want to you to be happy with your purchase! However, if for some reason you are not, we want to make it right! We will accept returns within 30 days of purchase, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Anything discounted 30% or more is considered FINAL SALE and is non-refundable.

After 30 days, we are unable to accept returns on any purchases. No exceptions.

Original shipping fees are non-refundable.

Return Shipping is paid by the customer. 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, is not eligible for return.

Unfortunately, we cannot accept returns on gift cards.

We strongly suggest choosing a shipping option that provides you with a tracking number so that you can make sure your return makes it back to us. We are not responsible for any returns lost in the return shipping process.

To start a return, you can contact us at hello@ollieandjinx.com. Once a return is requested, we will review and contact you for the next steps. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@ollieandjinx.com.

DAMAGED/ DEFECTIVE/ INCORRECT ORDERS:

  • Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!
    • Damages must be reported to us prior to wearing the garment. Tags must still be attached.
    • All reports must be made within 3 days of receiving your order or it will not be accepted.

Please contact us immediately at hello@ollieandjinx.com and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

 

We want to help you get what you want!

  • Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you can either:
    • Reorder the item in the size you need and then send the original item back to us (postmarked within 30 days) for a refund.
    • Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. You'll receive an e-mail notification once the refund is processed.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ollieandjinx.com. 

PRICE ADJUSTMENTS:

Since we are constantly rotating inventory and running new promotions, it is not feasible for us to offer price adjustments on past purchases. We can however offer a store credit in lieu of a price adjustment if the adjustment is requested within 3 days of your original purchase.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

 LOST OR STOLEN PACKAGES:

Ownership of packages is turned over to USPS transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.